Help & support
Questions about starting your business? We’re here to help.
Help us find your application
When you get in touch, include:
- Your business name and tracking ID, if you have one.
- A short description of what you need help with.
- For payment queries, the Paystack reference, amount and date. Do not send card details or PINs.
You do not need an account to contact us. Never send sign-in codes or identity documents in your first message.
Frequently asked questions
How long does registration take?
Once your application is submitted, it usually takes 7-14 working days for a sole proprietorship, 10-15 working days for a company limited by shares and 10 - 15 working days for a company limited by guarantee. Timelines depend on the ORC, and we update your dashboard at every step.
Do I need to visit the ORC in person?
No. We handle the filing for you, and your certificates arrive digitally in your Documents.
Can I save my application and finish later?
Yes. Your progress is saved as you go, so you can come back to it from your dashboard at any time.
When do I pay?
At the end of your registration, after you’ve reviewed everything. Payment is handled securely by Paystack.
My payment went through, but my application still says unpaid. What should I do?
Check your application again after a few minutes. If the status has not updated, contact us with your tracking ID, Paystack reference, amount and payment date. Please do not pay again while we check the transaction.
I cannot receive my sign-in code. Can you help?
Check that the phone number is correct and that your phone can receive SMS, then try again after a short wait. If you still cannot sign in, contact support with the phone number on your account. Never send us your sign-in code.
Where can I find my certificate and documents?
Log in and open Documents to see the files available for your account. If a document is missing, include your tracking ID when contacting us.
What if the registrar asks for changes?
You’ll see exactly what needs fixing on your application page. Update the details and resubmit at no extra cost.
Have an account? Log in to see your applications, documents and any requests from your case manager.